Passenger Station Assistance

Lost Passenger Help

Calm, sequential recovery instructions when disoriented, took a wrong turn, or looking for station facilities in Pune Metro.

Official Station Safety: Instructions are grounded in verified layout data for Pune Central (Civil Court). If you feel unwell, disoriented, or require physical assistance, approach uniformed Pune Metro staff or visit the Customer Care counter beside the concourse AFC fare gates.

Select What You Need Help With:

I cannot find my platform

Locate Platform 1 (Northbound to PCMC) or Platform 2 (Southbound to Swargate)

I cannot find the exit

Wayfinding to Exit A (Bus Stand), Exit B (Train Station), or Exit C (JM Road)

I cannot find the lift or escalator

Locate central passenger elevator lobby or concourse escalators

My route is blocked or closed

Alternate staircase or elevator paths if a gate is cordoned off

I think I am at the wrong location

Reorient using nearest pillar markings or station QR plaques

I need a step-free route

100% barrier-free elevator & ramp path without any stair climbing

Recovery Plan

Platform Orientation (Pune Central / Civil Court)

Identify which platform serves your travel destination direction:

Open Navigation to Platform 1

Action Checklist

Check which line direction you are boarding: Towards PCMC (Purple Line Northbound) or Swargate (Purple Line Southbound).

Step 2

If you are at the Concourse level, Platform 1 (PCMC) is accessed via the North Escalator (Up) or Central Glass Lift.

Step 3

Platform 2 (Swargate) is accessed via the South Escalator (Down) or Central Glass Lift.

Step 4

Verify the train destination displayed on the electronic PIDS screen above the platform screen doors before boarding.